*All orders to Ireland are shipped using a courier (GLS).
*All deliveries must be signed for, which ensures your peace of mind.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
You must inform us of your intention to return the goods to us in writing within 7 days of receiving *the goods by sending an email to firstname.lastname@example.org with a Subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons (if any) for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
You must wait for our response by email before returning the goods. We may correspond with *you by email to discuss the condition of the goods you wish to return. We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us.
You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the address supplied by e-mail.